PRE-ORDER SHIPPING POLICY

All pre-order items are made-to-order and require a 2–4 week production and shipping window.

Please note:
• Orders containing pre-order items will ship once all items are ready.
• You will receive a tracking number as soon as your order is fulfilled.
• Shipping timelines are estimates — delays may occur due to high demand, custom finishes, or supply chain shifts.

All pre-order sales are final. No cancellations, returns, or exchanges will be accepted.

By placing a pre-order, you acknowledge and agree to these terms.

We appreciate your patience — every piece is worth the wait.

• https://www.instagram.com/premereilgrilletto/

SMS PRIVACY FAQ

Will my number be shared?

Never. Your number stays with us — no third parties, no spam, no games.

What will I receive?

Only the essentials: early access, exclusive drops, order updates. Nothing extra.

How often will you text me?

Only when it matters. Expect 1–4 texts a month — no flooding, just value.

How do I unsubscribe?

Reply STOP at any time. You’ll be removed instantly — no questions asked.

Is my data secure?

Yes. All data is encrypted and protected. We comply with TCPA and CTIA regulations to keep your info safe.

Who’s texting me?

Texts come straight from Premere il Grilletto. No bots. No third-party promos. Just us.

Sizing & Fit

How do your sizes run?

All pieces are cut with a relaxed streetwear fit. Please refer to our size chart for exact measurements.

What if I ordered the wrong size?

Due to the limited nature of our drops, all sales are final. Please double-check the size chart before placing your order. If you have sizing questions, reach out before purchasing — we’ll help you get the right fit.

🔒 Premere Circle™

Private Access. Loaded Benefits. Style with Authority.

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🔹 What Is It?

Premere Circle™ is our members-only loyalty program — built for those who don’t follow fashion… they lead it.

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🔹 Membership Tiers

1. Trigger Tier (Free to join)

• Early access to all drops (24 hours before public)

• Exclusive member-only newsletter

• 10% off your first purchase

• Track orders + manage preferences

2. Loaded Tier (Spend $300+)

• Everything in Trigger

• VIP-only limited edition items

• Priority shipping on all orders

• Private sales & archive access

• Anniversary reward

3. Il Grilletto Black™ (Invite Only)

• All benefits from Loaded

• Handwritten thank-you notes + seasonal gifts

• 1-on-1 style consult or early capsule preview

• Lifetime discount (10%)

• Priority customer service line

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🔹 How Do I Join?

Sign up at checkout or on your account page. Entry to Il Grilletto Black™ is by invite only — loyalty unlocks access.

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🔹 Why Join?

Because you don’t just wear the drop. You are the drop.

Track123 — Order Tracking FAQ

Stay ahead. Track every step.

What is Track123?

Your personal gateway to real-time updates — know exactly where your Premere il Grilletto drop is, always.

How do I track my order?

Visit our Track Order page, enter your order or tracking number, and watch your shipment move.

Does every order have tracking?

Yes, every shipped order includes tracking — except some exclusive pre-orders, which update as soon as they ship.

When will tracking info appear?

Within 24 to 48 hours after we ship your package.

Can I track multiple orders?

Absolutely. One page, all your orders.

Why hasn’t my tracking updated?

Carrier updates sometimes lag. Your order is en route — if it’s been over 7 days, hit us up.

Need help?

Email support@premereilgrilletto.com with your order details. We got you.